At skinkfine, we want customers to feel confident when shopping for our Baby Feeding and Nursing, Baby Bath and Daily Care, and Baby Sleep and Travel products.

This Return and Refund Policy explains how return, refund and exchange requests are handled for purchases made through skinkfine.com.

Our products may include feeding bowls, cups, spoons, bibs, baby bathtubs, towels, grooming kits, blankets, sleep sacks, diaper bags, baby carriers, changing mats and other baby products within these three primary categories.

Please review the information below before submitting a request.

1. Return Period

Customers may request a return within 30 days of receiving their order.

Before sending any product back, please contact our customer service team to request return authorization and receive the applicable return instructions.

Customer Support Email:
service@skinkfine.com

When contacting us, please provide:

• Order number

• Email address used for the order

• Product name

• Product category, when applicable

• Reason for the return

• Photos or other supporting information, when applicable

Our team will review the request and provide further instructions.

2. Return Eligibility

Unless otherwise required by applicable law, products should generally meet the following conditions to qualify for a standard return:

• The return request is submitted within the applicable return period.

• The product is unused and in its original condition.

• All original parts, components, accessories, manuals and packaging are included where applicable.

• The product has not been damaged through misuse, improper handling, incorrect adjustment, unauthorized modification or use inconsistent with the supplied instructions.

• Return authorization has been obtained from our customer service team before shipment.

For products that include multiple parts, attachments, accessories or detachable components, customers should make sure all original items are included when returning an eligible product.

Products returned without prior authorization may experience processing delays or may not qualify for a return where permitted by applicable law.

3. Items That May Not Qualify for Return

Certain products may not qualify for a standard return, including products that:

• Show signs of use beyond what is reasonably necessary to inspect the item

• Have missing parts, accessories, manuals or important packaging

• Have been altered, modified, incorrectly assembled, improperly adjusted or damaged after delivery

• Have been damaged due to misuse or improper handling after delivery

• Are returned outside the applicable return period

• Are returned without the required return authorization

For hygiene and safety reasons, used feeding, nursing, bathing, grooming or wearable baby products may not qualify for a standard return where permitted by applicable law.

For example, feeding accessories showing signs of food or drink use, bath or grooming products showing signs of use, or sleep sacks that have been worn or damaged after use may not qualify for a standard return where permitted by applicable law.

These limitations do not affect any rights customers may have under applicable consumer protection laws.

If you are unsure whether a product qualifies for return, please contact us before sending it back.

4. How to Request a Return

To start a return, please contact:

service@skinkfine.com

Please include your order information, product name and a brief explanation of your request.

After receiving your message, our customer service team will review the information and, if the request is approved, provide return instructions.

Please follow the return instructions carefully.

Do not send products to an address without first receiving return instructions from our customer service team.

5. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If a product from our Baby Feeding and Nursing, Baby Bath and Daily Care, or Baby Sleep and Travel collections arrives:

• Damaged

• Defective

• Incomplete

• Different from the item ordered

Please contact us as soon as reasonably possible.

Provide:

• Order number

• Product name

• Description of the issue

• Photos of the product

• Photos of the packaging, when relevant

• Details of any affected or missing parts or components

Our customer service team will review the information and determine an appropriate resolution based on the circumstances.

Depending on the situation, available solutions may include replacement, refund or other appropriate assistance.

6. Missing Parts or Components

Some products in our baby-product collections may include multiple parts, attachments, accessories or detachable components.

Examples may include:

• Feeding accessories supplied with a set

• Cup lids or food-container parts

• Grooming-kit accessories

• Bathtub support or assembly components

• Baby-carrier straps or adjustment components

• Play-yard assembly components

• Stroller-organizer attachment straps

• Travel-product accessories

• Instruction materials

If your order arrives with a missing part or component, please contact us before returning the entire product.

Please include:

• Order number

• Product name

• Description of the missing part or component

• Photos of the received product, when helpful

Where possible, our team will review whether the issue can be resolved without requiring a complete product return.

7. Exchanges

If you would like to exchange an eligible product, please contact our customer service team first.

Exchange requests depend on factors such as:

• Product availability

• Condition of the returned product

• Completeness of parts and accessories

• Size or product option availability

• Reason for the exchange

• Applicable return eligibility

If a direct exchange is unavailable, our team may provide another available resolution.

8. Return Shipping

Return shipping responsibility depends on the reason for the return and the circumstances of the request.

If a return results from a verified damaged, defective, incorrect, incomplete or otherwise qualifying fulfilment issue, we will provide applicable instructions after reviewing the request.

For returns based on customer preference, incorrect size selection or other non-defect reasons, return shipping costs may be the customer’s responsibility where permitted by applicable law.

Please do not arrange return shipping until you have received instructions from us.

9. Return Inspection

Returned products may be inspected after they are received.

The inspection may confirm:

• Product condition

• Signs of use

• Cleanliness of the product

• Completeness of parts and components

• Included accessories or attachments

• Manuals or instructions, when applicable

• Packaging condition

• Whether the returned product matches the approved return request

For baby carriers, play yards, bathtubs, stroller organizers and other products supplied with assembly or adjustment components, the inspection may include verification that the original components are included.

For feeding, nursing, bathing and daily-care products, the condition of the returned product may also be reviewed to confirm that it is unused, clean and meets the applicable return requirements.

If the return meets the applicable requirements, the refund will proceed according to this policy.

If there is an issue with the returned product, our customer service team may contact you for additional information.

10. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of the refund.

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on:

• Payment method

• Payment processor

• Card issuer

• Bank processing times

After a refund has been issued by us, additional processing time may be required by your financial institution.

11. Original Shipping Charges

Original shipping charges may not be refundable for customer-preference returns unless otherwise required by applicable law or specifically confirmed by our customer service team.

If an order qualifies for a refund because of a verified fulfilment error, damaged product, defective item, incorrect item or missing parts or components, applicable shipping costs will be reviewed as part of the resolution.

12. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests when the order has not yet entered processing or shipment.

Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed after delivery.

13. Refund or Return Questions

If you have questions about a return, refund, exchange, damaged product, missing component or other after-sales matter, please contact:

Customer Support Email:
service@skinkfine.com

Please include your order number whenever possible so that we can locate the relevant transaction more efficiently.

14. Company Information

Brand:
skinkfine

Website:
skinkfine.com

Legal Entity:
Shanghai Pianruohong Network Technology Co., Ltd.

Registered Address:
1st Floor, Building 2,
No. 2258 Haikun Road,
Fengxian District, Shanghai, China

Unified Social Credit Code:
91310120MAE7QY8JX8

Customer Support Email:
service@skinkfine.com

skinkfine.com is owned and operated by Shanghai Pianruohong Network Technology Co., Ltd.

The company is responsible for the operation of the online store, customer service, order coordination and related e-commerce activities.

15. Our Commitment

At skinkfine, we aim to provide clear return procedures, transparent refund information and dependable after-sales support for our Baby Feeding and Nursing, Baby Bath and Daily Care, and Baby Sleep and Travel collections.

As our product selection develops, we will continue to update relevant product and policy information so that our website accurately reflects the products currently offered through skinkfine.

If there is an issue with an order or product, we encourage customers to contact our customer service team so that the situation can be reviewed and appropriate assistance can be provided.

Thank you for shopping with skinkfine.